Ask the Experts

HSA (Health Savings Account) and FSA (Flexible Spending Account) are pre-tax health benefit accounts that may be used to purchase eligible health products. [Brand] has partnered with Truemed to enable qualified customers to use their HSA/FSA funds on eligible purchases. Eligibility depends on individual circumstances and is determined by an independent licensed practitioner through a clinical intake form at checkout.

Add eligible products to your cart and proceed to checkout. Select “Pay with Truemed” as your payment method, then complete a clinical intake form. If the practitioner determines medical necessity, a Letter of Medical Necessity (LMN) is issued and your HSA/FSA payment is processed.

View our full list of eligible products on our HSA/FSA Product Collection Page. Truemed determines which products qualify based on IRS guidelines, so this list may change over time.

If the practitioner does not determine medical necessity, you can complete your purchase with a standard payment method or reapply at a later date.

We use 100% hypoallergenic European down that is BlueSign® certified and cleaned without any chemicals to harm you or the earth. Our Responsible Down Standard certified, 650 fill-power, pure Hungarian down fill provides a cooler sleeping environment and maximum breathability. Our Down will never have any sticks or quills like you find with feathers, which also makes it hypoallergenic.

Our Down Alternative is a proprietary blend of combed polyester fiber designed to mimic the luxurious density and loft of naturally-sourced down. It is also non-toxic and hypoallergenic.

Yes. If your HSA/FSA balance does not cover the full purchase amount, you can pay the remainder with a credit or debit card during checkout.

Yes, that's our gift to you! Visit our Embroidery Guide for inspiration.

The pillow is custom made for Y-O-U. Personalize your pillow protector with your name, initials or favorite dream-inspiring phrase to ensure you are sleeping on the correct pillow each night. 

The personalization preview on our website allows the maximum number of letters (including spaces) we can accommodate on each product. If your text is longer than the allotted characters, we unfortunately cannot embroider it.

You can go with the traditional route and choose a name or go more modern with a fun saying or three letter monogram! Check out our embroidery guide for some great ideas.

Yes! Please email info@thepillowbar.com with your image (.PES file) and our expert team will do our best to accommodate your request. 

All orders are shipped within 5-7 business days of their receipt via UPS Ground. Please note, packages going to Alaska, Hawaii and Canada will have longer transit periods and may be shipped using an alternate shipping provider. 

Expedited shipping is available upon request at an additional cost. Please email info@thepillowbar.com for detaills.

Use this text to answer questions in as much detail as possible for your customers.

At this time, we only ship to the United States and Canada.

We offer flat rate shipping within the Continental US, from $5 to $15 in total depending on your order. Flat rate shipping to Hawaii and Alaska starts at $40 and to Canada starts at $65 CAD; please note this is subject to change based on order size. 

After an order has been placed, we do not allow orders to be modified. Please review your order carefully when checking out. 

Please email us at info@thepillowbar.com within 1 hour of placing the order to cancel your order. Otherwise, the order will go into production. 

Yes, a comfort adjustment is exclusively available for products purchased directly from The Pillow Bar. Our team has been trained to make pillows according to the information (sleep style, height, age) our customers provide when ordering the pillow. Please email info@thepillowbar.com within 30 days of receipt to schedule a comfort adjustment. We do not charge for this alteration service and will send it back to you at no charge. All adjusted items will be shipped to you within 7 business days of receiving the item. 

The Pillow Bar return policy is relevant for products purchased directly from The Pillow Bar website. 

All of our pillows are custom made to order therefore non-refundable. We offer a 30 day alteration period for pillows purchased directly from The Pillow Bar website, during which we can make comfort adjustments to your firmness. After that, we cannot alter the pillow.  

We gladly accept returns of non-monogrammed, unworn and unwashed items (excluding all pillows) within 30 days of purchase from The Pillow Bar website.

Any custom made, monogrammed or used product is non-returnable. However, if there is a defect with your product we are happy to replace your item free of charge.

Items received that are damaged, soiled or show signs of washing or wear, will not be accepted. Returns cannot be processed after 30 days.

All orders purchased through a trade or wholesale account are considered final sale

Our pillow warranty is applicable to purchases directly from The Pillow Bar website. The fabric and construction of all The Pillow Bar down pillows is guaranteed to be free from defects for a period of one (1) year from the date of purchase. The use of an outer pillow protector in addition to adhering to our Care Instructions are requirements to maintain your warranty. We are not responsible for damage, improper care, or for fabric worn or stained by perspiration, liquid or oils. With every use, Cotton, Down and Down Alternative will absorb perspiration and body oils. We are not responsible for the softening or “breaking in” of pillows as a result. If you have an issue, please email info@thepillowbar.com with your warranty claim, a photo of the item and any questions. 

No, promotions cannot be applied to past orders or combined with other offers.

Yes! We love that designers, hospitality groups and retailers recommend The Pillow Bar to their clients, so we offer exclusive pricing to our retail and design partners upon acceptance into our wholesale program. For more details, click here. 

Please visit our Wholesale page if you are interested in learning more or applying for a trade account. 

Visit this page.

We’re here to help! Email us at info@thepillowbar.com or give us a call at 214-939-3696. 

Please note, our Dallas studio is open by appointment only Monday to Thursday 10am-3pm. You can schedule an appointment by emailing info@thepillowbar.com. 

Check out our store locator page!